Background
Steve’s Transport is a family-owned business providing premium transport services across Ballina and Byron Bay, specialising in private airport transfers, charter buses, wedding transport, and local tours. With a commitment to delivering seamless and reliable travel experiences, Steve’s Transport needed a robust bespoke booking system to streamline operations and enhance their customer experience.
The challenge
Steve’s Transport required a custom-built booking system that could efficiently handle a growing volume of bookings while offering flexibility to manage various vehicle types, service locations, and seasonal destinations. The key objectives included:
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Reducing administrative workload by automating the booking process.
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Improving user experience with an intuitive online booking system.
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Seamlessly integrating with third-party financial systems for streamlined payment and invoicing.
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Supporting business growth by ensuring scalability for future service expansions.
Our approach
To meet these needs, we designed and developed a scalable, user-friendly booking system powered by Umbraco. Our team of front-end and back-end developers worked together to create a digital solution that not only simplifies the booking process but also ensures a smooth digital experience for both customers and the Steve’s Transport team.
Key Features and Technologies
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Custom booking system built on Umbraco, tailored to Steve’s Transport’s unique needs.
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Seamless integrations with Xero for automated invoicing and Stripe for secure payments.
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User-friendly front end development, ensuring an intuitive interface for customers.
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Robust back end development, allowing for efficient data handling and business logic.
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Flexible fleet and scheduling management, enabling Steve’s Transport to manage vehicle availability, seasonal routes, and custom pricing.
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Automated messaging system, sending real-time email and SMS notifications to drivers and customers.
The solution
The final product is a fully integrated bespoke booking system that centralises all business operations in one secure portal. With a seamless user experience, customers can effortlessly book transfers, receive instant confirmations, and make secure payments, while the admin team benefits from a significantly reduced workload.
Future growth
With this digital transformation, Steve’s Transport is now well-equipped to expand its services. The system is designed to support future enhancements such as advanced trip scheduling, customer loyalty programs, and integration with additional third-party services.
Key Benefits
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Enhanced customer experience through a simplified and mobile-friendly booking process.
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Time-saving features for staff and drivers, reducing manual input and errors.
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Scalability for future services, including automated quotes for charter services and wedding events.
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Advanced data management, ensuring smooth financial reconciliation through Xero integration.
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End-to-end systems integration, optimising efficiency across operations.
Tech Stack
This project required a carefully selected tech stack to ensure performance, scalability, and seamless integration. Umbraco served as the backbone of the system, providing a flexible CMS and booking management solution. The front end was developed using Vue.js and Tailwind CSS for a smooth and responsive user experience, while the .NET backend ensured robust data handling and business logic. Additionally, Xero and Stripe integrations automated invoicing and payments, streamlining financial processes for both customers and administrators.
