Your website or app is like a living, breathing entity—it needs regular care to perform at its best. Ongoing support ensures your digital platforms stay up-to-date with the latest technology, secure against cyber threats, and optimised for performance. From fixing bugs and applying security patches to improving loading speeds and ensuring compatibility with new devices and browsers, our support services keep your platform reliable and relevant so that you can focus on your business.

Selecting the right support plan depends on factors like the complexity of your platform, the volume of traffic it receives, and your business goals. For instance, an e-commerce site with high traffic may need a more robust plan than a smaller informational website. Our team will work closely with you to assess your needs and recommend a plan that offers the right balance of proactive maintenance, issue resolution, and scalability.

We’re here to complement and enhance your in-house team. Our support solutions can take care of specialised tasks like security monitoring, performance optimisation, or emergency issue resolution, allowing your team to focus on strategic initiatives. Plus, as your business grows, we can scale our services to meet your increasing needs, acting as an extension of your team whenever you need us.

With 24/7 monitoring and Service Level Agreements (SLAs) in place, we’re able to detect and resolve most issues swiftly, minimising downtime and disruption. The exact resolution time depends on the complexity of the problem and the SLA tier you choose, but our priority is always to get your platform back on track as quickly as possible to keep your business running smoothly.

Proactive maintenance is all about keeping your website or app in top shape. This includes applying regular updates, running performance checks, and implementing security patches to protect against vulnerabilities. We also monitor server performance, optimise loading speeds, and ensure your platform remains compatible with new devices, browsers, and technologies. Proactive maintenance reduces the risk of unexpected issues and helps your digital presence evolve seamlessly.

Absolutely! We provide tailored CMS (Content Management System) training sessions to empower your team. Whether you’re using Umbraco, WordPress, Shopify, or a custom-built CMS, we’ll show your team how to manage content, update pages, and make changes confidently. Our goal is to give you the tools and knowledge to maintain your platform efficiently while knowing we’re here for backup if you need it.

Yes, we understand that no two businesses are alike, which is why our support packages are fully customisable. Whether you need round-the-clock monitoring, quarterly updates, or additional features like design and development sprints, we can create a plan that fits your specific requirements and budget. With Your teams, you get exactly what you need—nothing more, nothing less.

Talent-as-a-Service (TaaS) is like having on-demand experts as an extension of your team. Need extra hands for a short-term project or specific expertise for a technical challenge? Our TaaS solution provides flexible access to skilled professionals without the need for long-term commitments. It’s perfect for scaling your team during busy periods, tackling specialised tasks, or getting quick support when you need it most.